Shipping policy

  1. Delivery charges

For retail orders, Standard delivery is free on orders of £40 or more. Delivery for orders below £40 costs £4.95. Express delivery, where available, costs £4.95, including on orders that qualify for free Standard delivery.

For trade orders, Standard delivery is included with a minimum order of any two cases or 4kg sacks, mix and match.

These delivery options apply only to addresses within our delivery area. We do not currently offer delivery to excluded destinations, including for an additional charge.

  1. Delivery

11.1 Delivery area

We deliver to eligible addresses within the United Kingdom. We do not currently deliver to the Isle of Wight, Isle of Man, Scottish Isles, Northern Ireland or Channel Islands. Certain Scottish mainland postcodes are also excluded.

If you are unsure whether we deliver to your address, please contact sales@carleschi.co.uk before ordering.

11.2 Delivery address

Please provide a complete and accurate delivery address when placing your order. If you notice an error, contact us as soon as possible. We will confirm whether the address can still be changed.

11.3 Delivery times and delays

Available delivery services and estimated delivery times are shown at checkout. Dispatch time and courier transit time are separate.

For consumer orders, unless we agree a different delivery period with you, we will deliver without undue delay and within 30 days of accepting your order. If a delay occurs, we will contact you to explain the position and discuss the available options. Nothing in this policy limits your statutory rights concerning late or failed delivery.

For trade orders, please refer to the dispatch timeframe stated in your trade price list or order confirmation.

11.4 Missing or damaged deliveries

If your order has not arrived, arrives damaged or is incomplete, please contact sales@carleschi.co.uk with your order number and details of the issue. We will investigate and arrange an appropriate resolution.

For consumer orders, the goods remain our responsibility until you, or a person you nominate to receive them, takes physical possession of them. Your statutory rights are unaffected.